Terms and Conditions

Welcome to ᴊᴏᴢᴛᴛᴜxʟᴇ™. These Terms and Conditions explain how product information, orders, payments, shipping, and after-sales matters are handled when you purchase through jozttuxle.com. Before ordering, please read this page along with our Shipping Policy, Return & Refund Policy, and Privacy Policy.

This website is owned and operated by Hangzhou Sanlinsheng Technology Co., Ltd. By submitting an order at checkout, you acknowledge that you have had access to the relevant purchase information and policies available at that time. These terms do not exclude any consumer rights provided by applicable law.

1. Product Information and Selection

ᴊᴏᴢᴛᴛᴜxʟᴇ™ offers Mary Janes, loafers, lace-up shoes, and boots. Available colors, sizes, design details, and prices for each style are shown on its product page and at checkout.

We aim to show details such as toe shapes, heels, soles, straps, buckles, and boot shafts clearly. Screen settings and photography lighting can affect how colors appear. If you need to confirm a specific specification, send us the product link before ordering. Please do not infer an unconfirmed material, exact measurement, or performance feature from photos alone.

Adding an item to your cart does not guarantee that a size or color will remain available. If an item becomes unavailable after you order, we will contact you about the available options. We will issue an applicable refund for an item we cannot fulfill if you do not accept an alternative arrangement.

2. Prices and Order Total

Product prices appear on product pages. Applicable shipping charges and any other charges listed during checkout are included in the order total before payment. Please review the items, quantities, colors, sizes, delivery information, and final amount before submitting your order.

Promotional prices or offers apply only under the conditions and during the period shown. If an order amount or offer appears incorrect, contact us so we can check it. We will not arbitrarily increase the confirmed product price after an order is placed without your agreement.

3. Payment and Order Confirmation

Available payment methods are those displayed at checkout. After submitting an order, check the checkout result and the order confirmation sent to your checkout email. The confirmation records the items and delivery details you submitted. If payment is not completed, the order may not enter processing.

Please provide an accurate email address, phone number, and shipping address where you can be reached. If missing information requires confirmation, we may contact you, which may affect processing. See our Payment & Security page for information about payment issues, pending transactions, and safety precautions.

4. Order Changes and Cancellations

If you need to change a style, color, size, quantity, or shipping address, or wish to cancel an order, email service@jozttuxle.com as soon as possible. Include your order number and the change you are requesting.

We will check whether the request can be completed based on the order’s status. Once an item enters the shipping process, a change or cancellation may no longer be possible. In that case, refer to our Return & Refund Policy for the options available after delivery.

If we cannot arrange shipment within the stated timeframe, we will notify you of the delay and the available options. If you do not agree to delayed shipment, you may cancel the affected unshipped item and receive an applicable refund.

5. Processing and Shipping

After payment confirmation, orders are typically processed and arranged for shipment within 1–3 business days. Estimated delivery after dispatch is 5–15 business days. These periods are counted separately. Available delivery options and shipping charges are displayed at checkout. Actual delivery may be affected by the destination and shipping conditions.

Shipping confirmation and available tracking information are sent to the checkout email. For shipping destinations, charges, delivery issues, and lost packages, please read our Shipping Policy.

Check your shipping address before checkout. If you notice an error, contact us promptly. Whether it can be changed depends on the order and shipping status. We will review claims concerning missing or unusual deliveries and will not automatically reject them solely because a package was handed to a carrier or a single tracking entry says “Delivered.”

6. Delivery Inspection, Returns, and Refunds

After your shoes arrive, check the style, color, size, and condition. If you receive the wrong item, an item is damaged, or it differs materially from its description, contact customer support with your order number, an explanation, and relevant photos.

Returns due to a change of mind, an unsuitable size, or other reasons must follow the request window, item condition requirements, steps, and shipping cost rules in our Return & Refund Policy. Refund eligibility, method, and processing time are also set out in that policy.

Our business address is not a default return address. Contact customer support for the applicable return instructions before sending an item.

7. Communicating With Us

For product questions, please include the product name or link. For order and after-sales questions, include your order number and checkout email. Do not send full card numbers, payment passwords, or verification codes through ordinary email.

We will review the order record and the information you provide and communicate through the contact details published on our website. Resolving shipping, payment, or return matters may require us to check records with the relevant service providers.

8. How These Policies Work Together

This page sets out general purchase terms. Our Shipping Policy explains charges, processing times, and delivery issues in more detail. Our Return & Refund Policy explains return eligibility, requests, and refunds. Our Privacy Policy explains how personal information is handled.

If you notice inconsistent information about the same order across these pages, contact us before paying. We will review and correct errors. Unclear or conflicting wording will not be used to restrict rights that consumers have under applicable law.

9. Updates to These Terms

We may update this page as our products, website features, or business processes change. Revised terms will be posted on the website. Orders already placed will continue to be handled according to the transaction information and applicable terms shown when the order was placed. An update will not retroactively change the core conditions of a confirmed order without appropriate notice or agreement.

10. Business and Contact Information

Brand: ᴊᴏᴢᴛᴛᴜxʟᴇ™
Website: jozttuxle.com
Legal company and website operator: Hangzhou Sanlinsheng Technology Co., Ltd.
Owner: Tong Sanlin
Business address: Room 419, Building 1, No. 15 Lingli Road, Lingqiao Town, Fuyang District, Hangzhou City, Zhejiang Province
Customer support email: service@jozttuxle.com
Phone: +86 136 1866 7189
Customer service hours: 9:00 AM – 6:00 PM (GMT-08:00) Pacific Time (US & Canada)

ᴊᴏᴢᴛᴛᴜxʟᴇ™ is owned and operated by Hangzhou Sanlinsheng Technology Co., Ltd.