Privacy Policy

ᴊᴏᴢᴛᴛᴜxʟᴇ™ values the personal information you provide when browsing our website, shopping for shoes, or contacting customer support. This policy explains what information we may collect, how we use and share it, and how you can make a privacy-related request.

This website is owned and operated by Hangzhou Sanlinsheng Technology Co., Ltd. Please read this policy when using jozttuxle.com or providing us with personal information.

1. Information We Collect

Depending on how you interact with our website, we may process the following information:

  • Contact and identifying information: Your name, email address, phone number, and other contact details you choose to provide;

  • Order and delivery information: The shoes, colors, sizes, and quantities you purchase; order numbers; shipping addresses; and delivery and return records;

  • Payment-related information: Payment status, transaction amount, payment method category, and transaction references needed to process an order. Full payment card details are handled through the payment service used at checkout according to its processes;

  • Customer support information: Questions, photos, order details, and correspondence you submit by email, phone, or a website form;

  • Website usage information: Device and browser information, IP address, page visits and interactions, and information collected through cookies or similar technologies;

  • Marketing preferences: Whether you choose to receive marketing messages, along with subscription and unsubscribe records.

Please do not send full card numbers, payment passwords, verification codes, or unnecessary sensitive information through ordinary email or customer support forms.

2. How We Use Information

We may use relevant information to:

  • Display products, retain cart selections, and process checkout;

  • Confirm orders, arrange shipment, provide tracking information, and address delivery issues;

  • Respond to questions about Mary Janes, loafers, boots, sizing, and product details;

  • Handle returns, refunds, and other after-sales requests;

  • Maintain website functions, troubleshoot technical issues, and help prevent unusual transactions or misuse;

  • Understand website usage and improve product information and the shopping experience;

  • Send marketing messages where your choices and applicable settings allow;

  • Meet applicable recordkeeping and legal obligations and handle disputes.

We process information according to the purpose involved, our transaction with you, and applicable requirements.

3. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support cart and checkout functions, remember your choices, understand website usage, and, where related tools are enabled, support marketing or advertising measurement.

Some technologies are needed for the website to function. The use of others may depend on your location, browser choices, and privacy settings offered on the website. You can manage applicable choices through any cookie or privacy controls displayed on the site and through your browser settings. Disabling certain necessary technologies may affect cart or checkout functions.

4. When We Share Information

To operate the store, we may share relevant information, to the extent needed, with:

  • Platform providers that support the website, cart, and order management;

  • Payment service providers that process transactions;

  • Warehousing, fulfillment, shipping, and delivery providers;

  • Service providers that help with customer support, website maintenance, security, or analytics;

  • Marketing or advertising partners, if such services are enabled and applicable;

  • Authorities when disclosure is legally required, or relevant parties where information is needed to address a lawful dispute.

The information shared should be appropriate to the service provided or obligation involved. Third-party websites and services may have their own privacy practices. Please review their notices when you leave our website to use them.

5. Marketing Messages and Your Choices

If you choose to subscribe to marketing messages, we may send you information about new arrivals, collections, or promotions. You can unsubscribe using the option in a marketing email or contact us at service@jozttuxle.com.

Even if you stop receiving marketing messages, we may still send necessary service communications about your order, payment, delivery, or after-sales request.

6. Retention and Security

We retain information as needed to process orders, provide customer service, meet applicable obligations, and resolve disputes. Different types of information may have different retention periods. When information is no longer needed, we will delete or otherwise handle it according to applicable processes.

We use measures appropriate to our website operations to protect information and limit access unrelated to business needs. However, no method of online transmission or storage can be guaranteed to be completely secure. Please protect your account credentials and contact us promptly if you notice unusual account or order activity.

7. International Processing

To complete transactions, arrange delivery, or operate the website, your information may be processed by platform, payment, shipping, or other service providers in different countries or regions. Such processing is subject to the providers’ arrangements and applicable requirements. Contact us if you have a question about a particular activity.

8. Your Privacy Choices and Requests

Depending on the rules applicable where you live, you may be able to request information about, access to, correction of, or deletion of your personal information, or make a choice or objection concerning certain uses. You can also manage your marketing subscription at any time and use applicable privacy controls provided on the website.

To make a request, email service@jozttuxle.com and describe what you need, along with the information necessary to identify the relevant order or account. To protect your information, we may need to verify your identity before responding. We may need to retain certain records to complete orders, address disputes, or meet applicable obligations.

9. Minors

The women’s shoes on this website are intended for customers who can lawfully make purchases. We do not intentionally target minors to collect their personal information. If you believe a minor has provided information that should not have been submitted, please contact us with the details.

10. External Links and Policy Updates

Our website may link to payment, shipping, or other third-party websites. Their own privacy notices govern how those sites handle information.

We may update this policy as website features, service providers, or business processes change. The revised version will be posted on this page. Please review it when needed for the current explanation of our information practices.

11. Contact Us

Brand: ᴊᴏᴢᴛᴛᴜxʟᴇ™
Website: jozttuxle.com
Legal company and website operator: Hangzhou Sanlinsheng Technology Co., Ltd.
Owner: Tong Sanlin
Business address: Room 419, Building 1, No. 15 Lingli Road, Lingqiao Town, Fuyang District, Hangzhou City, Zhejiang Province
Privacy and customer support email: service@jozttuxle.com
Phone: +86 136 1866 7189
Customer service hours: 9:00 AM – 6:00 PM (GMT-08:00) Pacific Time (US & Canada)

If you have questions about this policy or how your personal information is handled, please contact us at the email address above.