Payment & Security

When you shop for women’s shoes at ᴊᴏᴢᴛᴛᴜxʟᴇ™, we want you to see your selected items, delivery information, and order total clearly before completing payment through the checkout provided on our website. This page explains what to review before paying, how to check your payment status, and how to contact us if something appears wrong.

Review Your Order Before Checkout

Before placing an order, please check the following details in your cart and at checkout:

  • Shoes and options: Product name, color, size, and quantity;

  • Contact information: The email address where you want to receive order updates;

  • Delivery information: Recipient name, full shipping address, and phone number;

  • Charges: Product prices, applicable shipping charges, any other charges shown at checkout, and the final amount due;

  • Payment method: The available payment option you have selected for the order.

Mary Janes, loafers, and boots have different styles and options. Pay particular attention to whether the selected size and color match the variants available on the product page. Changes after an order is placed depend on its processing status, so it is best to check everything before paying.

Available Payment Methods

Checkout displays the payment methods available for your order. Options may vary by delivery location, device, payment service, and other applicable conditions. Please refer to the options actually displayed at checkout.

We will not ask you to send your full card number, payment password, or one-time verification code by email or phone. Enter payment details only through the checkout process on our website. If a payment page or request seems unusual, pause and contact us to verify it.

Prices, Shipping Charges, and Currency

Each product page shows the price of the relevant shoe style. After you select your items and enter delivery information, checkout displays the applicable shipping charge and final amount due. Review the full amount before confirming payment. See our Shipping Policy for further information about delivery methods and charges.

If your payment account uses a different currency from the checkout currency, your card issuer or payment provider may convert the amount and may charge fees under its own terms. The conversion rate and any provider fees are determined by that provider. Contact them if you need details.

If the amount in your cart differs from the final order total, first check your selected product options, quantities, delivery address, and the charges listed at checkout. If you still have a question, contact customer support before placing the order.

Confirming Your Order After Payment

After submitting an order, check the result shown on the checkout page and look for an order confirmation email at the address you provided. Review the shoes, sizes, colors, delivery address, and contact details in the confirmation.

If the email does not arrive, check your spam folder and confirm that you entered the correct address. If you are unsure whether the order was placed, contact customer support before attempting another payment.

A pending transaction shown by your bank or payment account does not necessarily mean that an order was successfully created. The status should be checked against the order record and information from your payment provider.

Failed, Pending, or Duplicate Payments

A payment issue may appear as an error at checkout, a pending status with your payment provider, or a transaction on your account without an order confirmation. If this happens, keep a record of the relevant page or message and check your email and order information.

If you believe you were charged twice for the same order, or you paid but never received an order confirmation, email service@jozttuxle.com with:

  • The email address used at checkout;

  • The payment date, amount, and name of the payment method;

  • Any related order number, if one was created;

  • A screenshot showing the issue, with sensitive information covered where necessary.

Do not send your full card number, payment password, verification code, or unredacted bank account information. We will check the order and payment records available to our store. For questions about pending charges, reversals, or final postings on your bank statement, you can also contact your card issuer or payment provider.

Payment Safety and Suspicious Messages

Complete your order through the official checkout on the ᴊᴏᴢᴛᴛᴜxʟᴇ™ website. When shopping, check the website address shown in your browser and be cautious of unfamiliar emails, text messages, or links claiming that you must “pay again,” “verify your order,” or “claim a refund.”

We will not ask you to reply to an ordinary email with your full card details or a one-time verification code. If you receive a suspicious payment message, do not follow its link or provide sensitive information. Contact us directly using the email address or phone number published on our website.

If you shop on a shared device, protect your account credentials and sign out when you are finished. For information about how personal data is collected, used, and handled, please read our Privacy Policy.

Order Verification

To help with an order or investigate an unusual transaction, we may need to confirm details such as your order number, checkout email, or shipping information. Communicate with customer support through the contact details published on our website, and provide only the information needed to resolve the issue.

If an order needs further review, we will contact you as appropriate. Do not transfer money to an unfamiliar account claiming to represent customer support, and do not pay for an order through a private payment link outside checkout.

Refunds and Your Original Payment Method

Return and refund eligibility, application steps, and processing times are set out in our Return & Refund Policy. Approved refunds are handled according to that policy and the process of the payment method used. After a refund is issued, the time it takes to appear in your account may depend on your bank or payment provider.

To ask about a refund, contact service@jozttuxle.com with your order number and checkout email. Do not send full payment card details by email.

Contact Us

Brand: ᴊᴏᴢᴛᴛᴜxʟᴇ™
Website: jozttuxle.com
Legal company and website operator: Hangzhou Sanlinsheng Technology Co., Ltd.
Customer support email: service@jozttuxle.com
Phone: +86 136 1866 7189
Customer service hours: 9:00 AM – 6:00 PM (GMT-08:00) Pacific Time (US & Canada)

For payment questions, please include your order number, if available, your checkout email, and a description of the issue so we can check the relevant records.