Contact Us

Company and Customer Support Information

Brand: ᴊᴏᴢᴛᴛᴜxʟᴇ™
Website: jozttuxle.com
Legal company and website operator: Hangzhou Sanlinsheng Technology Co., Ltd.
Owner: Tong Sanlin
Business address: Room 419, Building 1, No. 15 Lingli Road, Lingqiao Town, Fuyang District, Hangzhou City, Zhejiang Province
Customer support email: service@jozttuxle.com
Phone: +86 136 1866 7189
Customer service hours: 9:00 AM – 6:00 PM (GMT-08:00) Pacific Time (US & Canada)

ᴊᴏᴢᴛᴛᴜxʟᴇ™ is owned and operated by Hangzhou Sanlinsheng Technology Co., Ltd. If you have questions about our shoes, your order, delivery, or after-sales service, please contact us by email or phone. Our customer support team reviews and handles inquiries during the hours listed above.

Questions Before You Choose

A shoe’s toe shape, buckle placement, or boot shaft can make a difference in how it looks with an outfit. If you are comparing two Mary Jane styles, want a closer look at a loafer’s details, or need to confirm the available colors and sizes for a pair of boots, please include the product name or a link to its page. This helps us answer your question about the right style.

The photos, size options, and specifications on each product page are the main references when shopping. If something is unclear, contact us before placing your order.

Orders and Delivery

If you have already ordered, please include your order number, the email address used at checkout, and a brief description of what you need help with. This may relate to your order details, shipping status, or tracking information. Please do not send your full card number, payment password, or other sensitive payment information by email.

For order processing times, estimated delivery, shipping charges, and how delivery issues are handled, please see our Shipping Policy. If tracking has not updated for an extended period or there appears to be a problem with your package, send us your order number and the relevant tracking details so we can look into it.

Help After Delivery

If your shoes arrive visibly damaged, you receive the wrong item, an accessory included with the product is missing, or the item differs materially from its description, please contact us. Where possible, include:

  • Your order number and the product name;

  • A brief description of the issue;

  • Clear photos of the item and the affected area.

To request a return or refund, please read our Return & Refund Policy and then email our support team. The business address above is not a default return address. Do not send an item there without instructions. Once your request has been reviewed, we will provide the applicable return instructions and address.

Send Us a Message

You can email us directly at service@jozttuxle.com. Using a subject line such as “Product Question,” “Order Question,” or “After-Sales Support,” and including the relevant product or order details, will help us understand your request.

Whether you are choosing your next pair of shoes or need help after a purchase, you are welcome to contact ᴊᴏᴢᴛᴛᴜxʟᴇ™.