Return & Refund Policy

When you shop for shoes at ᴊᴏᴢᴛᴛᴜxʟᴇ™, we want you to understand how to request a return, who pays for return shipping, and when a refund is issued. This policy applies to products purchased through jozttuxle.com.

For assistance, contact service@jozttuxle.com first. Do not send an item back before receiving return instructions from customer support.

1. Return Request Window

For eligible items, please contact us to request a return within 14 calendar days after the order is marked delivered. Include your order number, the product name, and the reason for the return. If an item is damaged, incorrect, or has another issue, include clear photos so we can review it.

The 14-day period is the deadline to submit a request. It does not mean the returned package must arrive at the return address within 14 days. Once your request is confirmed, please send the item promptly according to the instructions we provide.

The general request window in this policy does not exclude any rights you may have under applicable law concerning a product issue.

2. Eligibility for a Standard Return

For returns due to an unsuitable size, a change of mind, or a personal style preference, shoes should be unworn in normal use, clean, undamaged, and in a condition suitable for resale. You may carefully try them on indoors to assess their appearance and fit. Please avoid wearing them outdoors or causing sole wear, stains, odors, or other signs of use.

Where possible, keep the original shoebox, any accessories included with the product, and relevant packaging. Protect both the shoes and shoebox when sending them back. We will assess the item’s actual condition and will not automatically reject a request solely because the outer shipping package has been opened.

If a product page clearly states a special return condition before purchase, please review it as well. Any restriction remains subject to rights provided by applicable law.

3. How to Request a Return

Email service@jozttuxle.com with:

• Your order number and the email address used at checkout;

• The product name, color, and size you wish to return;

• The reason for the return;

• Photos relevant to the issue, if the item is damaged, incorrect, or materially different from its description.

We will review the order and request, then reply with the applicable next steps. Wait for the confirmed return address and shipping instructions before sending the item. We recommend keeping your shipping receipt and tracking number until the return is complete.

4. Return Address

Our business address is not the default return address. The location that handles returns may be different. Once your return request is confirmed, customer support will provide the applicable return address, packaging requirements, and shipping instructions.

Do not send shoes to the following business address or to the sender address printed on a parcel unless we have specifically confirmed it for your return:

Room 419, Building 1, No. 15 Lingli Road, Lingqiao Town, Fuyang District, Hangzhou City, Zhejiang Province

An unapproved shipment may be difficult to identify or may delay processing. If you have a question about where to send your return, contact us before shipping it.

5. Who Pays for Return Shipping

Preference-based returns: If the correct item arrived without an issue and you request a return because you changed your mind, selected an unsuitable size, or prefer another style, you are responsible for return shipping costs. The original delivery charge, if already incurred, is generally not refunded unless applicable law requires otherwise or a different arrangement was clearly stated at checkout. Before you send the item, we will explain the available return method and costs you would need to pay.

Product issues or our error: If an item arrives damaged or defective, we send the wrong style or size, or the product differs materially from its description, we will review the issue and offer an appropriate replacement, exchange, refund, or return solution. You will not be required to pay reasonable return shipping costs caused by the confirmed issue. If the item needs to be sent back, we will provide instructions.

We do not charge a separate restocking fee for an ordinary eligible return.

6. Damaged, Incorrect, or Materially Different Items

Contact us promptly by email with your order number, product name, a description of the issue, and clear photos. For shoes, useful photos may show the outer package, the full pair, soles, size markings, and the affected area. Only send images relevant to your request.

We will review the order record and item details, then explain the proposed resolution. Do not send the item back before receiving instructions. Some cases may require additional review, while others may be resolved without returning the original item.

7. Size or Style Exchanges

If you would like a different size, color, or shoe style, mention it in your return request. Whether a direct exchange is possible depends on inventory and the order circumstances. We will explain the available options. If a direct exchange is unavailable, you may request an eligible return under this policy and place a new order for the item you want.

The price, shipping charge, and available options for a new order are those displayed at checkout when that order is placed.

8. Refund Amount and Processing Time

After a return arrives at the designated address, we will inspect its condition and review the request. Once a refund is approved, we typically initiate it to the original payment method within 5–10 business days. Your payment provider may take additional time to show the funds in your account.

For a preference-based return, the refund generally covers the purchase price of the approved returned item. The original shipping charge is handled as described in Section 5. For a confirmed wrong item, damaged item, or other issue caused by us, the refund or other resolution will cover the applicable costs for which we are responsible.

If you return only part of an order, the refund will be calculated for the approved items and applicable charges. We will explain the outcome when the request is processed. If there has been no update after the stated processing period, contact customer support with your order number. If the refund has been initiated but has not appeared in your account, you may also check with your payment provider.

9. Order Cancellations and Undelivered Items

To request cancellation before shipment, email customer support as soon as possible with your order number. We will check whether cancellation is possible based on the order’s processing status. Once an item enters the shipping process, cancellation may no longer be possible. After delivery, you may request an eligible return under this policy.

If we cannot ship an order within the stated timeframe and you do not agree to a delay, you may cancel the affected unshipped item for an applicable refund. For a suspected lost package or a package marked delivered that you did not receive, we will investigate under our Shipping Policy. We will not automatically reject the matter based on a single tracking status.

10. Contact Us

Brand: ᴊᴏᴢᴛᴛᴜxʟᴇ™
Website: jozttuxle.com
Legal company and website operator: Hangzhou Sanlinsheng Technology Co., Ltd.
Owner: Tong Sanlin
Business address: Room 419, Building 1, No. 15 Lingli Road, Lingqiao Town, Fuyang District, Hangzhou City, Zhejiang Province
Customer support email: service@jozttuxle.com
Phone: +86 136 1866 7189
Customer service hours: 9:00 AM – 6:00 PM (GMT-08:00) Pacific Time (US & Canada)

ᴊᴏᴢᴛᴛᴜxʟᴇ™ is owned and operated by Hangzhou Sanlinsheng Technology Co., Ltd. Before returning an item, contact customer support to obtain confirmation and the correct return address.