Shipping Policy
Thank you for shopping for shoes at ᴊᴏᴢᴛᴛᴜxʟᴇ™. This policy explains order processing, estimated delivery times, shipping charges, tracking, and how we handle delivery issues. Please check your shipping address and the delivery information shown at checkout before placing your order.
1. Order Processing Time
After payment is confirmed, we typically process orders and arrange shipment within 1–3 business days. Business days exclude weekends and applicable public holidays.
Processing includes checking your selected items and shipping details and arranging fulfillment. Processing time begins after payment confirmation and does not include transit time after dispatch. If information is incomplete, an address needs confirmation, or another issue requires attention, we may contact you. This may affect the shipment date.
The colors and sizes available for each Mary Jane, loafer, or boot style are shown on the product page and in your order confirmation. If we cannot ship an item within the expected timeframe, we will contact you to explain the situation and your available options.
2. Estimated Delivery Time
After dispatch, estimated delivery takes 5–15 business days. When the typical 1–3 business days of order processing are added, the total time from payment confirmation to delivery will be longer. Business days exclude weekends and applicable public holidays.
This is an estimate. Actual delivery may be affected by the destination, carrier operations, transportation arrangements, weather, public holidays, or other shipping conditions. Please also review any more specific information shown for your order at checkout or in shipping notifications.
If we expect that an order cannot ship within the stated timeframe, we will notify you and, according to the order’s status, offer the option to agree to the delay or cancel the unshipped item for an applicable refund.
3. Shipping Destinations and Charges
The delivery options available for your address and the applicable shipping charge are displayed during checkout. Shipping charges are calculated based on the destination and delivery options available at checkout and are included in the order total before payment.
Please review the product amount, shipping charge, and final total before placing your order. If checkout does not offer a delivery option for your address, contact us before attempting to pay.
The website’s use of English or U.S. dollar prices does not mean that an order ships locally from the United States. The actual shipping route is determined by the fulfillment and carrier records for the order.
4. Shipping Confirmation and Tracking
After an order ships, we will send a shipping notification to the email address provided at checkout. Once tracking information is available, we will provide a tracking number or a way to check the shipment. It may take some time for the first scan or later updates to appear.
Please make sure your checkout email address and delivery phone number are correct. If you cannot find a shipping notification, check your spam folder first. You can then contact us with your order number and checkout email.
5. Shipping Addresses and Delivery Attempts
Before paying, please provide a complete and accurate recipient name, address, postal code, and phone number. If you notice an address error, contact service@jozttuxle.com as soon as possible and include your order number. We will check whether a change is possible based on the order’s status. Once the item enters the shipping process, we may be unable to change the address.
If a carrier cannot complete delivery, review its tracking notice and follow any available instructions. Contact us as well so we can check the situation. The next steps for an incorrect address, an unreachable recipient, or an unsuccessful delivery attempt depend on the shipping circumstances. We will explain the available options and any applicable charges after reviewing the case; we will not assume a package was successfully delivered without checking.
6. Delays, Stalled Tracking, or a Suspected Lost Package
If tracking has not updated for an extended period, the estimated delivery window has passed, or your package appears to be lost, email service@jozttuxle.com with:
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Your order number;
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The email address used at checkout;
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The tracking number or a relevant screenshot;
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A brief description of the issue.
We will review the order and tracking records and, where appropriate, make further inquiries with the fulfillment or delivery provider. If a delivery problem is confirmed, we will offer an appropriate replacement, refund, or other resolution based on the findings. We will not automatically reject a claim solely because the package was handed to a carrier or the tracking page says “Delivered.”
7. Tracking Says Delivered, but the Package Is Missing
First, check the shipping address on your order, the carrier’s delivery record, and possible drop-off locations such as a doorstep, mailbox, reception desk, or other receiving area. If you still cannot find the package, contact us promptly with your order number and tracking details.
We will review the available records and assist with an investigation. A replacement or refund will depend on the findings and circumstances, rather than a single tracking status alone.
8. Damaged Items or the Wrong Shoes
When your package arrives, check the product name, color, and size. If the shoes were damaged in transit, you received the wrong item, or there is another clear issue, email service@jozttuxle.com with your order number, product name, and clear photos showing the problem.
For return eligibility, the request process, and refund arrangements, see our Return & Refund Policy. Do not send an item to our business address unless customer support has given you instructions to do so.
9. Contact Us
Brand: ᴊᴏᴢᴛᴛᴜxʟᴇ™
Website: jozttuxle.com
Legal company and website operator: Hangzhou Sanlinsheng Technology Co., Ltd.
Customer support email: service@jozttuxle.com
Phone: +86 136 1866 7189
Customer service hours: 9:00 AM – 6:00 PM (GMT-08:00) Pacific Time (US & Canada)
For delivery questions, please include your order number and checkout email so we can locate the relevant order.